Returned Goods Policy:
Beltcare Solution products are guaranteed for a period of 1 years . The guarantee condition is any performance failure occurs within warranty period caused by non-human damage. There is no charge for replacing or repairing defective products.
Warranty Claim Procedures:
- Please assist us in providing the following information to replace goods or return
- 1) Original invoice issued by us.
- 2) PI number, product code and quantity.
- 3) Descriptions of defective products. (When and how the problems occur, any details will be helpful)
- 4) Photos or videos are the most useful information for both of us.
- 1) Inspecting the returned product within 7 working days.
- 2) Once we acquire the testing results, it will be sent to our customers within 2 working days.
- 3) Discussing and confirming the final solutions with our customers within 3 working days.
- 4) Implementing the final solution upon the agreement made between us within 3 working days.
- 1) Product had been modified by the user or not installed or maintained according to standard operation
- 2) Product was subject to unusual using or wrong store, or negligence.
- 3) Other damages caused after receipt of product by customer.
- 4) If returned product is found to be non-damaged, the product will be returned to customer, at customer’s expense.
- 5) Any return without authorization of BELTCARE SOLUTION will not be accepted.
We guarantee every time shipment quality consistency and trace-ability, our Quality Control process is as follows:
1. Raw Rubber Compound selected reliable quality Material
2. Rubber Formula performance test, it include followed testing items:
- Rubber Tensile Test
- Rubber hardness test
- Rubber density test
- Rubber aging resistant test
- Rubber wear test
- Rubber cross-linking reacting test
- Rubber low-temperature test
- Rubber anti-static test
3. Rubber mold quality control
4. Press Vulcanization quality control, trained engineer control the vulcanizer to maximum utilize the rubber property.
5. Finished products quality improvement&inspection control
6. Warehousing & Packing standard control